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May 7, 2020

5 min. read

At CAA Travel Insurance, we’re committed to helping our Members during these challenging times. Now that all non-essential travel is being restricted around the globe, your travel plans may have been recently cancelled or interrupted. If you have CAA Travel Trip Cancellation and Interruption Insurance in place, you may be covered and it’s quick and easy to submit your claim online.

Filing your trip cancellation insurance claim.

Step 1: If you haven’t done so yet, contact your travel provider or travel agent to cancel your trip. Ask for proof or confirmation of your trip cancellation and any refund, voucher, and/or credit details. It’s important to note that travel vouchers/credits for future travel are considered refunds.

Step 2: Start your claim here and follow the easy instructions.

Step 3: Submit your claim, along with all required documents listed on the claim form.

Filing your trip interruption insurance claim.

You are eligible to submit a claim if you left Canada before March 13 when Global Affairs Canada travel advisories went into effect, and you had to return to Canada earlier than planned.

Step 1: Start your claim here and follow the easy instructions.

Step 2: Submit your claim, along with all required documents listed on the claim form.

Is your situation unique? Talk to us.

If your circumstances do not fit within your travel insurance policy criteria, we may be able to help. Be sure to include any details of your situation, along with your claim.

CAA Travel Insurance Agents are working hard to resolve the many claims brought about by COVID-19.

Please be aware that due to high call volumes, our response times may be longer than usual and it may take up to 4-6 weeks to receive a response for your claim. Your understanding is greatly appreciated. Know that we will be giving you the same time and attention when addressing your claim too.

Need help or have questions about your claim?

Our licensed CAA Travel Insurance Agents can always be reached at the phone numbers on your wallet card and policy documents.

Alternatively, feel free to email us at orionclaims@acmtravel.ca. As we all work collectively to re-emerge on the other side of COVID-19, don’t lose sight of that dream vacation bucket list. Hopefully we’ll be out roaming the globe again soon!

Terms & Conditions

CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. A Medical Questionnaire is required if you are 60 years of age and older.

Subject to change without notice. See full policy for all terms and conditions at: caasco.com/policy.

CAA Assistance is provided by Active Care Management Inc.

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